Tired of Premiere crashing all the time? Me too. I've put together a one-stop-shop guide to help you stop Adobe Premiere Pro from crashing, hopefully once and for all.
Watch the video below, or read the following guide!
Method 1: Change Renderer
You may be using "Mercury Playback Engine GPU Acceleration (CUDA) to help run Premiere's rendering and playback- which is what you should be using anyway; however, unfortunately, using CUDA screws up your project sometimes and Premiere just shuts down.
Once you open Premiere, a 'New Project' screen may pop up. Change the renderer right then and there before creating your project.
Alternatively, if you're already in premiere, all you have to do is go to your top tool bar- hover over File > Project Settings > General, and in that screen, you can change your renderer to "Mercury Engine Playback Only"
This method will stop premiere from crashing, at the cost of premiere running a tad slower than before.
Method 2: Give Premiere More Memory
Premiere divides up your RAM among other programs running on your computer. Let's allocate as much memory as possible to just Premiere, so it can use as much of your PC as it possibly can.
Head over to Edit > Preferences > Memory
In this panel, slide "RAM reserved for other applications" over to the left- make this number as small as possible!
Method 3: Clear Your Media Cache
This method is the head honcho of how to fix Premiere. This method has solved 99% of my personal Premiere problems alone.
I'll explain what media cache even is, after I show you how to clear it!
Head over again to Edit > Preferences > Media Cache
Make sure your cache files will automatically delete after 7 days instead of 90. You can make that '7' any number you wish, but I'd suggest having Premiere auto-delete cache files as often as you feel comfortable.
We're not finished though- this alone wont fix your problems.
So, in that same panel, click 'Delete Unused'
That will clear all the cache files- except for the cache files your current project is using- and that's not enough for me!
See this location? We need to go there.
Click "Done" and close Premiere.
Now, in the bottom left corner of your Windows PC, click the start menu button, and type exactly this: %appdata%
This opens up a secret hidden folder on your PC.
Click onto the "Adobe" folder.
Now, click into the "Common" folder.
There will be two folders named "Media Cache" and "Media Cache Files" Enter both of these folders, and delete all the contents inside.
Enjoy a crash-free Premiere (hopefully!)
Let me explain why clearing your cache is completely safe.
Cache files are temporary files created by Premiere while you're working on your project. It saves previews, rendered audio previews, thumbnails, etc.
All of these cache/preview files are built when you import footage and audio, so Premiere doesn't have to 'think' the next time you open that project. This makes the opening of the project happen faster, so you can resume editing faster. When you clear these temporary files, the difference is that Premiere now has to re-build these files the next time you open a project. Your files won't disappear, Premiere will just have to 'think' a little more the first time you open that project again, then, you'll be good to go.
It's like a hard reset, a fresh restart on your project.
Many times, your cache will contain errors or small weird little kinks that cause Premiere to crash, or your project to act funky, and it just needs to be reset.
Let's move on.
Method 4: Close Other Applications
I know I know, "duh"
but seriously, hear me out!
Google Chrome is notorious for taking up an unreasonable amount of RAM.
Right click on your task-bar at the bottom of your screen, and open the Task Manager.
Can someone let me know why Google Chrome needs almost an entire GB of RAM???
Even though I'm just watching YouTube or have Facebook open, Google Chrome is an ENEMY of Premiere's functionality and efficiency.
If Premiere is really struggling on your computer, close as many applications as you possibly can.
Method 5: Keep Air Flowing
Here's another 'duh' one, but again, hear me out!
If you're working on a desktop, assure that nothing is blocking the fans, or clean out all that dust because we all know you haven't looked down there in years.
Laptop users.... I know you love working on your bed or the couch, but you must must must keep air flowing. Unintuitively, manufacturers put the laptop fans under the laptop; so, make sure you're always working on a flat surface where your laptop can breathe if you plan on working the fans.
Method 6: Update Your Graphics Card
Premiere and your graphics card are married. If one's not pulling their weight, then the entire marriage fails. In this marriage, it's usually Premiere that's the problem, so we have to carry the extra weight to fix it.
How do you know if your graphics card is updated?
For Mac users, this is a piece of cake.
Click the apple icon in the top left of your home screen.
Click on "About this Mac"
and check for any system software updates. Done.
For everyone else, like moi, we have to do it manually (yay!)
Head back over to your Start Menu in the bottom left corner.
Type "System Information" and open that application.
From this menu, open "Components" and then, "Display"
At the top and to the right, you'll then see what kind of graphics card lives inside your computer.
Next, you must navigate to the manufacturer's website (In my case, the Nvidia website) and update any "drivers" or updates you may be missing!
Method 7: Use A Different Version of Premiere
If literally nothing else works, this will have to be your final fallback.
Here are your options:
update Premiere to the latest version
if you're already on the latest version, downgrade Premiere versions to an older one.
Before you move to a different version though, try uninstalling, and reinstalling the same Premiere version to see if that clears up any issues.
Open up the Creative Cloud App.
Click on "Apps" Either click "Update" or choose an earlier version from the drop down arrow next to the word "Update"
*VERY IMPORTANT NOTE:
in whatever version of Premiere your update or downgrade to, you must do the same with After Effects, and Adobe Media Encoder. Even if you don't use After Effects separately, you must have matching versions with Premiere for it to work.
If you end up moving to an older version, make sure you use http://downgrader.elements.tv/
so your newer-version projects wont get all screwed up!
Well, that's all folks.
I really hope this guide helped you in your video endeavors!